Assuming a law firm has the components of what makes it a desirable firm - experience, tech savy, knowledge, billing transparency, and it had a service delivery feature "Interactive Client Dashboard." A dashboard, your unique username and password where:
- your law firm and you could Share files, collaborate on documents, manage approvals, and keep projects on track.
- information was at your finger tips, such as how much you have paid the lawyer in a determined period, or particular matter was segmented from the judgments you won, or contracts you signed.
- If you can leave a message, a comment for your lawyer to read next. If you could know when was the last time your lawyer opened your file? or read the document revisions you made?