"My son was awarded a grant from Achieva Family Trust in Pittsburgh PA because he has autism to cover the price of vitamins and supplements he takes for 2 years. He is under the care of one of Pittsburgh's leading and world renown developmental pediatricians. The doctor is often very booked up so our appointments can be scattered months apart. He told me what supplements to order for my son, by the next time I saw him, I said I had placed the order (paid for by Achieva Family Trust) through Amazon.
He was extremely concerned and advised me to never ever order anything vitamins or anything you consume from Amazon because he was almost certain that the integrity of products had been compromised in a trade deal with China. I was so upset to hear this because by this time, my son had been taking these things for about 3 months. I stopped giving my son (5) the items from Amazon immediately, and sent them back.
There were many orders issued separately with various order numbers. I returned them in a box with copies of my order numbers, but also took a pic of the opened box before I sealed it, and I took a pic of the UPS return label for my records.
Amazon has only credited back for the Culturelly (137). They have not credited back for the fish oil, melatonin, or cal mag zinc supplement which should be around $700. It has literally been 1 full year of me fighting to get credited back to Achieva's account, so I can then have the items ordered again, but this time, direct from the vitamins manufacturers, NEVER AGAIN FROM AMAZON.
I call Amazon, or talk to reps via chat and am on with them no less than 1 hour. They finally claim to see my issue, they can see the photos I've sent, confirmation, but then at the end, they tell me because Achieva paid for the items, for security, they have to speak to someone from Achieva. I explain this to reps at Achieva (Jennifer Stover). She told me she called them, and was told there is nothing to credit.
How can I be told one thing by Amazon, they are ready to issue the credit but just need Achieva to verify the account for security, then when (IF) achieva calls, nothing!
I myself have Multiple Sclerosis and dealing with this nightmare over the past year has been beyond stressful, aggrevating and to me is illegal. My CHILD was taking what may have been a fake placebo. I do not want to be a whistleblower but what else is a mother to do?? I just want what my son is entitled to, and now because of this nightmare, I do want pain and suffering for the hours I have spent trying to get this resolved over the past year."
Current jury size: 127
Eligibility: 500 Lawyers member | ADR Professional (Alternative Dispute Resolution) | Law Professors | Lawyer / Attorney