Public Fairness AssessmentTM
Initiated by: A.S.

Wounded Veteran and Customer VS Westland AutoSales

Public verdict: The contract was not upheld by Westland Autosales and thus the customer should be refunded of all extra expenses paid. A thorough investigation should also be made of Westland Autosales' to determine if similar cases exist.
18 jurors voted to form this verdict and were awarded 360 RHU. Check your balance to see if you qualified. Log in
Parties has been invited to settle under the public verdict or make a counteroffer
Case description
Westland Auto Sales are Lying Cheats that will rob you then repossess your vehicle while you sleep.
The first thing they did was raise the price of the vehicle $1000 more than the advertised price. The second thing was they increased the downpayment required after they already had the original agreed upon down payment. Third and most downright dirtiest of doing business, was the truck I bought blew a motor rod 2 months after I bought it which rendered the truck useless, when I brought the truck back they offered to finance a used engine with 130000 miles on it for $3000.00 and I had to come up with $1500 before they would do anything. The fourth and last of the dirty deeds this place did to me was during the contract they charged me for the new tags $310 up front. Two months later, I found out they never paid the money to the DMV, forcing me to go and do it myself. When I complained to the Accounts manager, she said she would take it off my next payment. So, three months after purchase I paid the tags costing me $361 and my payment was $450 a month. Keep in mind the truck is broken down still. So, I owed $89 still on my payment. Them jerks came and repossessed the truck while I slept causing me to not be able to go to work on Sunday and they were not even open until Monday. So now I have paid $3211 for a broken truck that I no longer have and paid the tags on it twice. When I called Monday they said I would have to pay $1150 to get it back. I have never been treated so badly at any business in my life and as long as I live I will tell everyone I know how terrible this business is to its customers.
69 total voters
How the public voted
Verdict
18 votes
"The contract was not upheld by Westland Autosales and thus the customer should be refunded of all extra expenses paid. A thorough investigation should also be made of Westland Autosales' to determine if similar cases exist."
11 votes
"Westland Auto Sales repossessed your car for $89 missing from your payment? If that's accurate and you hadn't missed any other payments, then they should return your car and forgive any repossession fees, due to the tag and rod issues."
10 votes
"Refund of all money collected and compensation for lost time."
See who voted: 7 jury categories.View more

What happens next

Disputing parties will be invited to resolve the matter based on this public verdict. If the parties have agreed beforehand to use the results to arbitrate the case the verdict will be binding. If not, the results are nonbinding but can be used as input to guide further negotiation. Depending on the case, results may be distributed to other interested parties such as regulators and media.