Public Fairness AssessmentTM
Initiated by: M.
DevaCurl (Deva Concepts LLC) still hasn't refunded me for the product I returned in MARCH because it made my hair fall out
(DevaCurl's products made my hair fall out--they agreed to make a full refund once I returned the product., I returned the product. Nearly 5 months later, they still haven't given me the refund.)
Public verdict: Refund $54 for product plus $80 compensation for all the time I have wasted following up on this, for a total of $134, plus DevaCurl should promise to substantially improve their Customer Service and accuracy of information.
29 jurors voted to form this verdict and were awarded 580 RHU.
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Parties has been invited to settle under the public verdict or make a counteroffer
I got a DevaCurl haircut in Dec. and was so excited to use their product to keep my curls going. However, after less than a month I noticed I was losing far more than normal amounts of hair in the shower. Soon after I heard about a class action lawsuit being filed against the company because there was such widespread hair loss among their customers. I immediately stopped using the product and requested a refund.
They told me it wouldn't be a problem to refund me, so I shipped my products back to the company in early March. I emailed them in April to ask about the process of my refund; they responded that it would take 6-8 weeks for it to be processed due to COVID-19.
Despite multiple calls, emails I have still not received the refund. Today, August 3, 2020, I called again and they told me they have no way of knowing when it will be refunded but it could only be issued by check. I have requested that a manager call me back several times. No-one has ever called me back..
I then looked at DevaCurl's Satisfaction Guarantee. DevaCurl states that refunds wil be made back to the card used for the original charge. I called back and insisted on speaking to the return department. This time I reached someone who sounded coherent. She told me that the check had been issued on June 3rd and then voided by DevaCurl on June 9th. Why? No-one knows.
I believe that they were either stringing me along until it was too late to file a chargeback, or they are planning to file bankruptcy due to the lawsuit against them. I want my refund (and compensation) NOW.
How the public voted
"Refund $54 for product plus $80 compensation for all the time I have wasted following up on this, for a total of $134, plus DevaCurl should promise to substantially improve their Customer Service and accuracy of information."
"Refund $54 for product plus $80 compensation for all the time I have wasted following up on this, for a total of $134"
See who voted: 6
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What happens next
Disputing parties will be invited to resolve the matter based on this public verdict. If the parties have agreed beforehand to use the results to arbitrate the case the verdict will be binding. If not, the results are nonbinding but can be used as input to guide further negotiation. Depending on the case, results may be distributed to other interested parties such as regulators and media.
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