Public Fairness AssessmentTM
Initiated by: E.W.

Ed White vs. MABBCO Motors in Tyler, Texas

(Purchased rebuilt engine with 12 month/12,000 mile warranty. Less than 2,500 miles and 3 months later engine is defective.. Warranty is useless.)
Public verdict: Refund cost of engine plus cost of installation and removal, diagnosis, repairs, shipping, fees, my time - total $6,890.96
61 jurors voted to form this verdict and were awarded 1,220 RHU. Check your balance to see if you qualified. Log in
Parties has been invited to settle under the public verdict or make a counteroffer
Case description
Purchased rebuilt engine from Mabbco on 8/17/2018. Mabbco states 12 month/12,000 mile warranty. Engine was installed by Stanford Motors, Vernon, AL.

Less than 2,500 miles and 3 months later engine is defective. Local Chrysler dealership says camshaft is worn away. Engine is not road worthy. Top speed about 35 MPH.

Made multiple attempts to reconcile with Mabbco for repair. Mr. Byron Moore, President, says they cannot pay for repair unless at their shop. This makes the warranty useless. Also he makes disclaimer of camshaft warranty, along with any other parts, including the engine itself.

Basically, engine is sold "as is", even though a 12 month/ 12,000 mile warranty is stated both as advertising and sales incentive.

Mabbco now blocks my emails.

While at first I was satisfied with just repair of the camshaft, now I want nothing to do with Mabbco. Require my full payment of $2,045 back plus expenses to ship engine back and my costs of dealing with this unprofessional, fraudulent company.

Also, I would be interested in others who have had similar problems with Mabbco contacting me.

Unfair practice - Believe that Mabbco's disclaimer of implied warranties and disclaimer of warranty of mechantability is both unethical and illegal. Also believe Mabbcos statement of 12 month/ 12,000 mile warranty is misrepresentation and fraudulent advertising.

Warranty problem - Engine does not work. Stanford Motors and I followed installation and break in procedures to the letter.
118 total voters
How the public voted
Verdict
61 votes
"Refund cost of engine plus cost of installation and removal, diagnosis, repairs, shipping, fees, my time - total $6,890.96"
41 votes
"MABBCO should pay for repair of the defective engine in Alabama by a reputable mechanic. MABBCO states on its website that it ships "coast to coast." Given that its customary business is long distance, it is in my opinion deceptive at best to offer a warranty that would require the engine to be removed, re-shipped both ways, and re-installed. Such a warranty is useless, as it would be cost-prohibitive to actually use it. I sympathize with the claimant's feelings, but I think repair near the claimant's home is a more reasonable solution."
16 votes
"Offer repair ex gratia to accept responsibility."
See who voted: 8 jury categories.View more

What happens next

Disputing parties will be invited to resolve the matter based on this public verdict. If the parties have agreed beforehand to use the results to arbitrate the case the verdict will be binding. If not, the results are nonbinding but can be used as input to guide further negotiation. Depending on the case, results may be distributed to other interested parties such as regulators and media.