I entered Conn's and was really impressed with the salesperson and I picked out appliances to help my daughter that had just purchased a new home. I purchase a refrigerator, washer, and dryer.

Once I realized the refrigerator that I purchased was too big for the kitchen, I used the money to purchase two 65-inch Sony Televisions. Everything seemed good.

Then my nightmare started. The washer that was delivered and installed did not work. It would be serval days before iI would receive another washer. Ok things happen. One of the 65-inch Sony Television where installed with no problems. The picture was beautiful. The second television was installed on the wall and plugged in. On the left-hand side middle of the way down 3 lights displayed on the screen. The installer took a picture of the TV on the wall and then took it down put it back in the box that it came in.

I went to the store where I purchased the TV. I spoke to the manager. He told me there was nothing they could do. He gave me a number to call. I went to my car and called the number. I had to talk to several people before I spoke with someone who was able to help me. I spoke with this person for about an hour and a half explaining what happened. He asks me to send him the pictures of the TV. I did. Finally, I heard back from Conn's. They told me once again that there was nothing they can do and advised me to go back to the store so I did.

Once again they told me there was nothing they could do because the TV was shipped from the warehouse that was about an hour and a half away. They then gave me a number to call the warehouse manager. I spoke with the warehouse manager and sent him the pictures of the TV. He said would get back to me. He never did. I finally gave him a call back and he said once again there was nothing he could do and told me to go back to the store. So was again I go back to the store and spoke with another manager. Once again because they have pictures of the delivery guys taking the TV out of the box. BY this time I am very unhappy, disgusted, unappreciated, and angry.

By now my blood pressure is rising so I was told by my doctor to settle down. I spoke to a TV repairman and he stated to me that the cost to repair this TV would be the cost of buying a new TV. I called Conn's again this time someone finally took a report. Days later I get an e-mail stating that they would no be able to exchange the merchandise at this time because the delivery took the TV out of the box and it was not damaged. OK but when the delivery guys Dropped the TV back in the box the damage must have occurred because I did not. So as of now, I paid $800.00 plus for a box with a worthless Television in it. I work too hard to make an honest living to own nice things, Conn's is trying to take that away from me.

I do not think that this is fair and nor should I have to hire an attorney to resolve this simple matter. Where is this company believe in people? This has been very stressful, tiresome, and the worst experience I have ever had in purchasing anything